Successful restaurants always branch out and expand in different parts of a locality, state, or country. It isn’t easy to expand, nor is it simple to manage a chain of restaurants. But if bigwigs like Gordon Ramsay, Heston Blumenthal, Angela Hartnett, and Carrie Nahabedian can do it, so can you.
Here are 5 tips to ensure you efficiently manage and run your chain of restaurants.
1. Maintain uniform taste and quality
The reason a lot of people eat at an established food joint is the taste and quality of food which remains the same no matter where they are eating. Similarly, you need to have a good menu in place to maintain the same taste across your restaurants. If customers find different tastes in different places, it will affect the credibility of your business.
2. Develop a trustworthy relationship with customers
Customers are the judge and jury of your restaurant. Their experience will matter the most when it comes to building a business. Train your staff in handling customers and ensuring they leave your restaurant with a positive experience. Take feedback often and include their suggestions wherever necessary. Customers will, thus, understand you value their patronage and visit more often.
3. Automate your sales and services
It is important you are able to view and analyze the workings of your restaurant at any given time. Automate your restaurant using a point-of-sales system which will help you track inventory, provides a secure payment gateway, lets you view historical data, and ease the flow of service during working hours. You are also able to pull reports with the latest data for audits and improvements.
4. Keep track of your inventory
Food is a perishable commodity with different foods having a different shelf life. You have to make sure the food in your restaurant is prepared with fresh produce and properly stored products. Therefore, your stock has to be reviewed on a regular basis. Use the point-of-sales system for inventory management which will notify you in case a product is running low. It will also keep track of items which are in high or low demand allowing you to replace them accordingly.
Take a look at the business models of chains such as McDonald’s, Subway, Applebee’s, Chipotle etc. and similarly, mold your business. Expanding your restaurant business is a challenge, especially if you are a novice who is breaking into the market. But if you take the necessary steps to efficiently manage multiple businesses then you can be quite successful at it.